Privacy Policy

Overview

This Privacy Policy explains how OpenHouseIQ ("OpenHouseIQ," "we," "us," or "our") collects, uses, and protects your information when you use our Service.

By using OpenHouseIQ, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information such as:

• Account data (name, email, phone number, brokerage details)
• Lead information submitted through your open house forms
• Usage and device data needed to operate and improve the Service
• Communication metadata related to follow-up messages

2. How We Use Information

We use information to:

• Provide, maintain, and improve the Service
• Enable lead capture and follow-up workflows
• Deliver transactional or service-related communications
• Support account management, billing, and customer support

3. Data Controller vs Processor

OpenHouseIQ acts as a service provider (or "data processor") on behalf of real estate agents using the platform. The agent hosting the open house is the "data controller" and is responsible for how your information is collected, used, and communicated.

4. Data Ownership and Control

You retain ownership of your data, including lead records you collect.

OpenHouseIQ processes your data only as needed to provide the Service.

We do not sell your personal data.

5. Sharing of Information

We may share data with trusted service providers that help us run OpenHouseIQ, such as infrastructure, analytics, communications, and payment partners.

6. SMS and Communications

By submitting your information through an OpenHouseIQ form, you consent to receive communications (including SMS messages) from the agent hosting the open house.

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP.

7. Agent Liability Disclaimer

We are not responsible for the actions of agents or their use of information collected through the Service, including any communications sent to you.

8. Data Retention

We retain information for as long as needed to provide the Service, satisfy legal requirements, resolve disputes, and enforce our agreements.

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is completely secure.

10. Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including the right to request access to or deletion of your personal information.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete such information promptly.

If you believe that a child has provided personal information through the Service, please contact us at support@codenook.io, and we will investigate and take appropriate action.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Service after updates indicates acceptance of the revised policy.

13. Contact

For questions about this Privacy Policy, contact support@codenook.io.